Terms & Conditions

AK Gas Appliance & Spares Ltd Returns Policy

Customer must obtain prior consent if they want to return products to AK Gas Appliance & Spares Ltd for a credit or a refund. The following conditions must also be adhered to:

  • (i) Returns must be made within 7 days of the date of delivery (as stated on the delivery documentation).
  • (ii)Products must be returned to AK Gas Appliance & Spares Ltd in their original condition and packaging and in a condition, which will enable them to be immediately fit for re-sale.
  • (iii) If customers do not quote invoice details or the AK Gas reference number, as on the original dispatch note, the credit will be based upon the lowest sales price.

For products returned due to customer error or no longer required and returned in accordance with (i) - (iii) the total cost of the part will be refunded.

Where the Customer returns products to AK Gas not in accordance with (i) - (iii) above (for example, after 7-days from the date of dispatch and in an unfit state) AK Gas could refuse delivery or may apply a re-stocking charge which relates to the actual cost of reprocessing (subject to a minimum 30% of invoice value).

This returns policy excludes Printed Circuit Boards, non-catalogue products and specially manufactured products.

 

Printed Circuit Boards

Printed Circuit Boards must be returned to AK Gas Appliance & Spares Ltd in their original condition and packaging.

Prior consent must be obtained from AK Gas Appliance & Spares Ltd before returning a Printed Circuit Board.AK Gas Appliance & Spares Ltd will issue you with a returns number and also send out a returns bag to return the Printed Circuit Board where applicable.

All Printed Circuit Boards are sent out in a sealed plastic envelope and once opened cannot be returned. 

If it is that the plastic envelope hasn’t been opened then the Printed Circuit Board will be treated under the same terms and conditions as any other part.

Cancellation

1. Subject to receiving notice by a durable medium e.g. e-mail, Fax or writing. 'Consumers' have a 7-day cancellation period commencing from the day after the date of receipt of Goods, providing they are in a re-saleable condition except for Printed Circuit Boards (PCB's) that are non-returnable once the security seal is broken. The Goods must be returned within 7 days of notice.

2. All products returned to AK Gas after the 7 day cancellation period will be the customer’s responsibility. AK Gas Appliance & Spares Ltd accepts no responsibility for the loss of or damage to these products.

4. Products to be returned to AK Gas should be adequately packed with no postage attached to the manufacturer's packaging.

AK Gas Appliance & Spares Ltd
3 Weaver Street
Leeds
West Yorkshire
LS4 2AU

Customer Services
AK Gas Appliance & Spares Ltd
Tel: 01977 554775
Email:  This email address is being protected from spambots. You need JavaScript enabled to view it.
www.akgas.co.uk
www.boilersparesdirect.co.uk